Configuration Management service provides a logical model of the IT
Infrastructure identifying and keeping versions for all IT assets in Configuration
Management Database (CMDB). It is a base for Incident, Problem, Change and
Release Management.
When integrated with Environment Management, it provides opportunity for IT
Support Management and personnel to be alerted with unexpected changes.
● Planning,
● Identification,
● Control,
● Status Accounting,
● Verification & Audit
of Configuration Management Services.
